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• Adminrobert.knight (Admin, Mendeley) commented  ·  October 26, 2011 03:45  ·  Flag as inappropriate  ·  Delete

  Hi Chris,

  The preferred solution is to install libqt4-webkit and libqt4-svg packages, then restart Mendeley Desktop. This will make Mendeley look and interact better with the rest of the system as well.

• chris.g.sadler commented  ·  October 25, 2011 23:07  ·  Flag as inappropriate  ·  Delete

  Hi, I got exactly the same error after installing ubuntu 11.10...
  On the terminal it gave a whole list of SSL errors, and on searching the web found that to be related to the version of libssl shipped with 11.10 to be too new, 1.0.0, whereas mendeley requires 0.9.8
  libssl 0.9.8 was available in the standard repositories (through synaptic) and installed fine alongside 1.0.0.
  It resolved the problem for me, so this may be a less download heavy solution or a solution for some people for whom don't have any luck with Sebastians solution.
  So, for anyone confused by above
  Load Synaptic Packet manager, find a package called libssl0.9.8, mark it for installation and choose apply.

• Sebastian Schlegel commented  ·  October 17, 2011 04:33  ·  Flag as inappropriate  ·  Delete

  Update: Installing qt4 in Ubuntu 11.10 makes mendeley sync again.

  (sudo apt-get install libqt4-core libqt4-dev qt4-dev-tools qt4-designer qt4-doc )

• Sebastian Schlegel commented  ·  October 13, 2011 13:44  ·  Flag as inappropriate  ·  Delete

  Got this error with Mendeley 1.1.1 on Ubuntu 11.10

• Lauren commented  ·  February 27, 2011 08:00  ·  Flag as inappropriate  ·  Delete

  I'm getting the same error message. Since I have no idea what a proxy is/does, i don't know how to sync my libraries (from work to home). Any suggestions much appreaciated!

• Iztok commented  ·  November 05, 2010 03:23  ·  Flag as inappropriate  ·  Delete

  I have a problem, because I use Fedora 14 openssl 1 ...

  And proxy still doesn't work ;(

• Michel commented  ·  August 31, 2010 11:36  ·  Flag as inappropriate  ·  Delete

  I have the same issue on a Windows 7 machine. The same proxy information that works in all my browsers and other apps (even Adobe Flex stuff) does not work when I enter it in Mendeley. It does not give any details on why, but it does not connect at all.

• speer.jessica commented  ·  August 07, 2009 17:25  ·  Flag as inappropriate  ·  Delete

  I'm getting this same error message on my Mac (10.5.7). At the risk of sounding like an idiot, how do I get my proxy info? I'm connecting via my home airport connection, and entering the log-in info for that does me no good. Sorry for the total n00bishness of my question.

• Adminpaul.foeckler (Admin, Mendeley) commented  ·  June 24, 2009 13:23  ·  Flag as inappropriate  ·  Delete

  We had some server maintenance going on today, which might have caused that. Should work again.

• T.J. Kelleher commented  ·  June 24, 2009 10:09  ·  Flag as inappropriate  ·  Delete

  Getting this error on a mac after successfully syncing two days ago.

• Jan-Willem van de Meent commented  ·  April 17, 2009 18:57  ·  Flag as inappropriate  ·  Delete

  Works for me as well. Many thanks for the fix!

• fred.emmott commented  ·  April 17, 2009 09:07  ·  Flag as inappropriate  ·  Delete

  Just in case anyone comes across this page because of issues with another (non-Mendeley server), I thought I'd note that fedora's SRPM contains a patch which prevents TLS extensions being advertised on SSLv3 handshakes, but keeps them in TLS handshakes (I.E. they still work on servers that support them, but don't trigger this server-side bug).

• Filnava commented  ·  April 16, 2009 02:02  ·  Flag as inappropriate  ·  Delete

  it works!!! I had to recompile openssl with the no-tlsext flag but now it syncs correctly.

  Thank you very much

• fred.emmott commented  ·  April 15, 2009 07:38  ·  Flag as inappropriate  ·  Delete

  Hi; are you all on archlinux? If so, what is your openssl version?

  OpenSSL 0.9.8j and 0.9.8k are incompatible with SSLv3 on other certain other versions of openssl (including the RHEL supported version running on https://www.mendeley.com).

  To confirm if this is the same issue, which out of the following work:

  echo | openssl s_client -host www.mendeley.com -port 443 -ssl3

  echo | openssl s_client -host www.mendeley.com -port 443 -ssl3 -no_ticket

• Filnava commented  ·  April 15, 2009 01:12  ·  Flag as inappropriate  ·  Delete

  Version 0.6.4 still doesn't fix the problem... I don't understand why they keep introducing new features when things as basic as synchronization still don't work (it's broken for everyone who uses linux in my department)

• johnmark.agosta commented  ·  April 13, 2009 13:30  ·  Flag as inappropriate  ·  Delete

  I've copied the proxy name that works on this browser into the Mendeley dialog - should I preface it with http:// or not (neither option seems to help).

• earlycj5 commented  ·  March 24, 2009 08:14  ·  Flag as inappropriate  ·  Delete

  This bug has left the desktop unusable on my main work machine. Everytime I start Mendeley now it tries to complete the uploading of PDFs only to fail, every time.