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Bug: Mendeley Desktop, Ubuntu 11.10, No internet connection detected - SSL problems?

I installed Mendeley Desktop (1.3) on Ubuntu 11.10 (32bit). When I start Mendeley, it just tells me "To join Mendeley, please connect to the internet", while the internet connection is there all the time.

What I tried so far (after reading through this forum):

- installed libqt4-webkit and libqt4-svg. No change.
- installed libssl0.9.8. No change.
- tried both mendeleydesktop --force-system-qt and mendeleydesktop --force-bundled-qt. Neither worked.

Here's the log from the "Test internet connection" button in the debug dialog (ctrl-shift-d):

====
Starting connection test at Di. Jan 3 16:17:58 2012
Platform: Linux
Proxy Type: NoProxy
Proxy Server:
Proxy Port: 0
Proxy User:
Proxy Has Password: false
CA certificate count: 319
[long list of CA Certs]
CA Cert #318: Mendeley Ltd. CA :87:ee:62:b9:22:65:6a:1f Valid: 1
Connecting to google.com over HTTP...
Successfully requested www.google.com
Connecting to google.com over SSL...
Cert chain: www.google.com :4f:9d:96:d9:66:b0:99:2b:54:c2:95:7c:b4:15:7d:4d -> Thawte SGC CA :805306370
Session cipher: [snip]
Connected to www.google.com over SSL
Connecting to www.mendeley.com over HTTP...
Successfully requested www.google.com
Connecting to www.mendeley.com over SSL...
Cert chain:
Session cipher:
Unable to connect over SSL to www.mendeley.com
Socket error: Socket operation timed out
Attempting to connect over SSL without verification
Connecting without verification failed
Socket error: Socket operation timed out

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    FrandoFrando shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    6 comments

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      • Eshwar Venkanna AndhavarapuEshwar Venkanna Andhavarapu commented  ·   ·  Flag as inappropriate

        What utter nonsense. suddenly a working program breaks. says no internet connection and installing those two packages doesn't help. And system internet works fine. Even other qt programs work.

      • JavierJavier commented  ·   ·  Flag as inappropriate

        Installing libqt4-webkit (through sudo apt-get install libqt4-webkit) worked for me; Thanks Markus! I'm running Ubuntu 11.10.

      • Philip RobinsonPhilip Robinson commented  ·   ·  Flag as inappropriate

        I too have done all of this:
        - installed libqt4-webkit and libqt4-svg. No change.
        - installed libssl0.9.8. No change.
        - tried both mendeleydesktop --force-system-qt and mendeleydesktop --force-bundled-qt.
        - been very patient
        - tried multiple times over the past week
        - asked the Mendley god (I am scientist, there is no god, but wait who would have created such a magical thing such as Mendeley without gods help, anyway...)

        So can I ask, does anyone have any further ideas about how to get Mendely to stop wanting to get to the internet when the internet is there already - on Ubuntu 11.10, running with 2GB of ram on an Acer laptop.

      • MigMig commented  ·   ·  Flag as inappropriate

        I just have the same problem... I thought it was a last version bug (1.3), but I installed the 1.1.1 version and it didn't work... My OS is lubuntu 11.10 too...

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