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• AdminCharlotte (Admin, Mendeley) commented  ·  March 16, 2012 05:16  ·  Flag as inappropriate  ·  Delete

  Please post support requests in the support forum at support.mendeley.com where they will be seen by the appropriate team members. Support requests posted here may not be responded to in a timely fashion.

• Kim Charvet commented  ·  February 15, 2012 08:32  ·  Flag as inappropriate  ·  Delete

  same problem for me today. I'm also using a mac version

• Anonymous commented  ·  January 23, 2012 17:41  ·  Flag as inappropriate  ·  Delete

  same problem, here's some relevant info displayed after clicking "Details":

  *** URI: api/files/create.xml?document_id=4459686325&file_length=208383&group_id=1505903&sha1_hash=8121067efedff31942e837a4a0931c0e3d4097ac&av=1.0&id=MendeleyDesktop&cv=1.3.1&l=en-US&m=2-2.z+LivgDkh+t3Xw%3D%3D&ins=c64e1328-1f5a-4dbf-9bc2-e9417b7348f2&osv=Win-90
  *** ERRORS:
  (invalid id =>
  (0 => 'The client sent through an inaccessible document ID (4459686325)') )
  *** POST DATA:
  POST
  invalid idThe client sent through an inaccessible document ID (4459686325)
  HTTP Status: 409
  Network Error Message: 'Error downloading https://www.mendeley.com/api/files/create.xml?document_id=4459686325&file_length=208383&group_id=1505903&sha1_hash=8121067efedff31942e837a4a0931c0e3d4097ac&av=1.0&id=MendeleyDesktop&cv=1.3.1&l=en-US&m=2-2.z+LivgDkh+t3Xw==&ins=c64e1328-1f5a-4dbf-9bc2-e9417b7348f2&osv=Win-90 - server replied: Conflict'

• Ime Asangansi commented  ·  January 14, 2012 23:42  ·  Flag as inappropriate  ·  Delete

  Same problem. I checked details and it said;
  Network Error Message: 'Unable to write'

  And I sync successfully 5hours ago, my connection still good. Tried 20 times without success.

• Adminrobert.knight (Admin, Mendeley) commented  ·  January 11, 2012 09:36  ·  Flag as inappropriate  ·  Delete

  Hello - Please post support requests on the forum at support.mendeley.com - I may miss them if they are posted here.

  If you see this message, please click the 'Details' button in the error box and let us know the full text of the message that appears.

• Abbas commented  ·  January 10, 2012 09:37  ·  Flag as inappropriate  ·  Delete

  Same problem here, it happened recently
  I am using the Mac version of Mandeley.